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Terms and Conditions

Condition Report

All of our items are vintage. This means they have been handled for at least the last 30 years and, in many cases, much longer. They have been used with great care and love, but still they will show some signs of use and general imperfections. All products have been designed and produced by the Werkstätte Carl Auböck. Each piece has been individually made by hand, and as a result, most designs are slightly different and may vary.

Delivery

We will make every effort to ship your order out within 48 hours and, whenever possible, faster. Your orders will be fully insured and sent with trusted shippers. However, we are not responsible for delays or any actions that may cause delays as a result of customs or acts of god.

Returns

We do not accept returns.

Claims

Any claim must be reported within 24 hours of delivery. In the event of such a claim, we will make every effort to respond quickly.